Orsend Privacy Policy
Our Commitment to Your Privacy
Welcome to Orsend! We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how Orsend (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you visit our website (the “Site”) or use our services (collectively, the “Services”). We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.
By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.
1. What Information We Collect
We collect information to provide and improve our Services, communicate with you, and ensure a secure experience. The types of information we may collect include:
- Personal Information You Provide Directly:
- Contact Details: Such as your full name, email address, and phone number when you fill out forms, subscribe to our newsletter, or contact us for support.
- Business Information: Details about your business that you provide when inquiring about or using our Services, such as company name, industry, and service needs.
- Account Information: If you create an account with us, we may collect username, password, and other information necessary for account setup and access.
- Communication Data: Records of your communications with us, including emails, chat logs, and support tickets.
- Information We Collect Automatically (Usage Data):
- Log and Device Information: When you access our Site or Services, we may automatically collect information such as your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
- Cookies and Similar Tracking Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your Browse activities, preferences, and to enhance your user experience. For more details, please see our [Link to Cookie Policy, if separate, otherwise integrate here].
2. How We Use Your Information (and Our Legal Basis)
We use your personal information for various purposes, and we ensure that we have a lawful basis for each use:
- To Provide and Manage Our Services:
- Purpose: To deliver the services you request, manage your account, process transactions, and provide customer support.
- Legal Basis: Performance of a contract with you; Legitimate interests (to provide and improve our services).
- To Communicate With You:
- Purpose: To respond to your inquiries, send service-related announcements, updates, and administrative messages.
- Legal Basis: Performance of a contract; Legitimate interests (to keep you informed and respond to your needs); Consent (for specific communications where required).
- To Improve and Personalize Our Services:
- Purpose: To understand how our users interact with our Site and Services, analyze trends, conduct research, and enhance functionality, performance, and user experience.
- Legal Basis: Legitimate interests (to improve and develop our services); Consent (for certain personalization features or analytics).
- For Marketing and Promotional Purposes:
- Purpose: To send you newsletters, special offers, and other information about our services or those of our partners that we believe may interest you, where you have opted-in or where permitted by law.
- Legal Basis: Consent (where required); Legitimate interests (to promote our services). You can opt-out of marketing communications at any time.
- To Ensure Security and Prevent Fraud:
- Purpose: To protect the security and integrity of our Site, Services, and user data; to prevent, detect, and investigate fraud, security breaches, or other potentially prohibited or illegal activities.
- Legal Basis: Legitimate interests (to protect our assets and users); Compliance with legal obligations.
- To Comply with Legal Obligations:
- Purpose: To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., tax reporting, responding to subpoenas).
- Legal Basis: Compliance with legal obligations.
3. How We Share Your Information
We are committed to maintaining your trust, and we do not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- With Trusted Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, data analytics, payment processing, email delivery, customer relationship management). These providers are contractually obligated to protect your information and are only permitted to use it for the specific services they provide to us.
- For Legal Reasons and to Protect Orsend and Others: We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation, subpoena, court order, or other lawful request by public authorities.
- Protect and defend the rights, property, or safety of Orsend, our users, or the public.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
- In Connection with a Business Transfer: If Orsend is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be shared, sold, or transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
We implement and maintain reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, access controls, and secure software development practices. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to resolve disputes and enforce our agreements. The criteria used to determine our retention periods include the nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.
6. Your Privacy Rights
Depending on your location and applicable data protection laws (such as the GDPR in Europe), you may have certain rights regarding your personal information. These rights may include:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal information under certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal information under certain circumstances.
- Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
- Right to Object: You can object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
As mentioned, we use cookies and similar technologies. You can typically manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site and Services. [Consider adding more detail here or linking to a separate Cookie Policy].
8. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Orsend’s primary country of operation] and choose to provide information to us, please note that we transfer the data, including personal data, to [Orsend’s primary country of operation/data processing locations] and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that appropriate safeguards are in place for such transfers.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 16 (or a higher age if stipulated by applicable law in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without verification of parental consent, we will take steps to delete that information. If you believe that we might have any information from or about a child, please contact us at [email protected].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this policy. If we make material changes, we will provide you with notice as required by applicable law, such as by posting a prominent notice on our Site or sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:
Email: [email protected]
